Contact Us

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Our Customer Care Philosophy

 

From the very beginning we decided that if you actually pick up the phone when a customer calls, call them back, or send them a real live email (not one generated by a robot), you’ll have a customer for life. Well, we think we did it.  You decide.

 

 

 

    

    

 

 		  

Contact Information

Contact us by Email, Telephone or Snail mail

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

Email:

 

For inquiries, information or assistance for customers who are not yet live traders:
info@m5forex.com

 

 

For vendor service or sales inquiries or assistance:
operations@m5forex.com

 

 

For customer support or assistance for live trading clients:
accounts@forexwebtrader.com

 

 

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. M 5 Forex or ForexWebTrader clients may also use our toll free telephone support center to contact a service representative during regular business hours:

Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

What kind of comment would you like to send?

Complaint Problem Suggestion Praise

What about us do you want to comment on?

Other:

Enter your comments in the space provided below:

Tell us how to get in touch with you:

Name
E-mail
Tel
FAX
Please contact me as soon as possible regarding this matter.

Telephone:

M 5 Forex Live Customer Care Center

1-866-99FOREX (Toll Free U.S. and Canada)

1-206-473-1860
Monday to Friday   8:00am to 5:00pm (PST) GMT -8

Saturdays, Sundays and federal holidays please leave a message.  A customer representative will contact you within 24 hours of the first business day.

 

ForexWebTrader Live Customer Care Center

1-866-796-4943
Monday to Friday   8:00am to 5:00pm (EST) (GMT -5

Saturdays, Sundays and federal holidays please leave a message.  A customer representative will contact you within 24 hours of the first business day.

 

 

FAX:

1-866-99FOREX (Toll Free)  Use the same Customer Care # for voice or fax.  Our advance technology PBX will detect the fax tone and automatically receive your faxes.

Snail Mail:

Send your inquiries to:

  • M 5 Forex
  • Attention: Customer Care Center
  • 704 12th Street Ste. 6
  • Bremerton, WA.   (USA)
  • 98337

 

 

 

  
 

Copyright © 2006-2008  M 5 Forex, Inc. All Rights Reserved.  Forex trading involves substantial risk of loss and is not suitable for all investors. Read full disclosure.  M 5 Forex, Inc. is the Marketing Partner of ForexWebTrader / Finexo Global Investments Ltd.